# Seller Information
- Welcome to want jp store, a leading cross-border e-retailer of high-quality Japanese products located in Tokyo, Japan. We are a group company of Yahoo Japan.
- We sell products that are officially distributed in Japan. Please note that the majority of product instructions are in Japanese and the voltage supported is 100v. Therefore, a voltage transformer or plug adapter will be required for most products in electronics category.
- At want jp stores, we guarantee that all of our products are 100% authentic.
- Please note that while some of our products may come with a manufacturer or brand warranty, it's important to be aware that these warranties typically apply only to domestic buyers in Japan, and may not be available to overseas buyers.
- We strive to ship out your order within 48 hours, except on weekends. Your package will be delivered to you via secure Lazada Global Shipping within 1-2 weeks.
- We kindly request that you record an unboxing video before opening your package for the first time. This will be useful in case you need to make a return or refund request to our Customer Support Team.
# Return and Refund Policy
Please note that returns and refunds will not be accepted in the following cases. Additionally, if you request a return, the shipping fee will be charged to you.
- No unboxing video was recorded.
- If the size or color of item delivered is slightly different from what you expected.
- If you open shrink package or remove a tag on the item.
- If you placed a wrong order.
- If the item box, instruction manual or accessories are damaged or lost.
- If you used the item.
- If the product performance or specifications do not meet your expectations.
- Cosmetics are non-returnable regardless of the condition.
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